Effective Date: January 16, 2026
Version JM-2026-10-07 · Added 7 October 2026 · Jamaica operations only
Legal-review notice: these rules distinguish platform policy from legal and carrier requirements. They are not an exhaustive statement of law, proof of regulatory approval or certification of compliance. The operator must obtain Jamaican legal review before relying on them as final contractual terms. Current law and non-excludable consumer rights take priority over inconsistent earlier wording.
Food-order cancellation windows do not automatically apply to rides. Review any disclosed ride cancellation/no-show terms before booking; challenge a charge if the driver did not arrive, the trip was not provided, a safety issue occurred or the amount is incorrect. Card authorisation may temporarily reserve funds and is not itself a final charge; bank release and refund posting times vary. Refunds and adjustments depend on the facts and applicable rights, not an automatic promise for every cancelled ride. Keep the ride reference and receipt. Never pay a second time solely because a card hold remains visible.
Assess the product sale, carrier shipping charge and any separately arranged final-mile charge separately. A carrier handover does not mean the buyer has received the goods. For defects, missing items, loss, damage or failed delivery, contact Support and the responsible seller/carrier promptly, retain packaging and provide available evidence. Changed-mind returns and disclosed return costs are distinct from remedies for defective or misdescribed goods. Do not assume carrier insurance, a fixed payout, a mandatory 24-hour claim limit or a blanket non-refundable shipping fee. Check current carrier terms; statutory remedies take priority.
An ad impression or a food clip is not a purchase or a guarantee of product availability. Purchased goods and services remain subject to their applicable refund terms and Jamaican consumer rights. Sponsor payment or campaign disputes require the actual agreed campaign terms and delivery records; no undocumented refund or performance guarantee is implied. The Consumer Protection Act prohibits misleading practices and preserves remedies in applicable circumstances. Nothing in these policies removes statutory rights or excludes liability where Jamaican law does not permit it, including prohibited exclusions for death or personal injury caused by negligence. Earlier general disclaimers, liability caps or short reporting windows must be read subject to this protection.
Requirements and carrier conditions may change. Confirm the current rules for the actual service before operating.
Cancel within 5 minutes of placing order for full refund
Refunds processed within 5-7 business days
100% satisfaction or your money back
If a vendor cancels your order:
Need Help?
Contact our support team or through the in-app chat for immediate assistance.
For Regional Delivery Plus subscribers:
We monitor refund requests to prevent abuse. Accounts with excessive refund requests may be flagged for review and could face account restrictions or termination.
In compliance with Jamaica's GCT Act and Tax Administration Jamaica (TAJ) requirements:
Regional Delivery shall not be liable for delays, failures, or disruptions caused by circumstances beyond our reasonable control, including but not limited to:
In force majeure events, affected orders will be fully refunded. We will notify customers via the app and email as soon as possible. Orders placed during an active force majeure event are at the customer's own risk.
Under Jamaica's Consumer Protection Act, you have the right to escalate unresolved complaints:
These policies and all transactions conducted through Regional Delivery are governed exclusively by the laws of Jamaica. Any dispute arising from these policies or use of the platform shall be subject to the exclusive jurisdiction of the courts of Jamaica, including the Resident Magistrate's Court (small claims) and the Supreme Court of Jamaica (larger disputes).
By using Regional Delivery, you agree to this jurisdiction and governing law.
For refund inquiries or disputes:
• Phone (Jamaica): +1-876-855-9050
• Additional support phone: +1-239-383-5817
• In-App Chat: Available 24/7
• Response Time: Within 24 hours