Rules & Regulations

Guidelines for customers, vendors, and delivery partners

Ordering Guidelines

1. Account & Orders

  • • You must be 18+ years old to place orders
  • • Provide accurate delivery address and contact information
  • • One account per person - multiple accounts are prohibited
  • • You are responsible for all orders placed from your account

2. Payment

  • • All prices are in Jamaican Dollars (JMD) and include applicable GCT where required
  • • Payment is due at the time of order placement
  • • We accept major credit/debit cards via Stripe
  • • Failed payments may result in order cancellation

3. Delivery

  • • Delivery times are estimates and may vary due to traffic or weather
  • • Be available at the delivery address during estimated time
  • • Provide delivery instructions if needed (gate code, apartment number)
  • • Delivery to unavailable recipients may incur additional fees
Cancellation & Refund Policy

Cancellations

  • • Orders can be cancelled before vendor confirmation (usually within 2 minutes)
  • • Contact vendor immediately for late cancellations
  • • Excessive cancellations may result in account restrictions

Refunds

  • • Full refund for cancelled orders before preparation
  • • Issues with order quality should be reported within 24 hours
  • • Missing items will be refunded or replaced
  • • Refunds processed within 5-7 business days
Prohibited Activities
  • • Fraudulent orders or payment disputes
  • • Harassment or abuse of vendors, riders, or support staff
  • • Using the platform for illegal activities
  • • Attempting to circumvent delivery fees
  • • False claims or reviews

Violation of these rules may result in: Account suspension, order cancellation, legal action, or permanent ban from the platform.

Quick Reference
📋 What We're Responsible For

We connect you with vendors and drivers. We're not responsible for food quality, late deliveries, or things outside our control.

🔒 Your Privacy

Your data is safe with us. We only use your info to deliver orders and run the service.

💬 Having Issues?

Contact support and we'll help within 48 hours. Most problems get solved quickly.

📝 Updates

We may update these rules sometimes. Using the app means you accept the latest version.

⚖️ Governing Law

These rules are governed by the laws of Jamaica. All users must comply with applicable Jamaican statutes including the Data Protection Act (2020), Consumer Protection Act, Road Traffic Act, Public Health Act, and the Cybercrimes Act (2015).

✅ Agreement & Acknowledgement

By downloading, accessing, or using the Regional Delivery app and platform, you confirm that you have read, understood, and agreed to these Rules & Regulations, our Terms of Service, and our Privacy Policy. Your continued use of the platform constitutes your ongoing acceptance of all applicable rules.

⚠️ Limitation of Liability — You Acknowledge That Regional Delivery Shall Not Be Held Liable For:

  • • Delays, loss, damage, or spoilage of goods during delivery caused by circumstances beyond our control (including traffic, weather, road conditions, or acts of God)
  • • The quality, accuracy, freshness, safety, or legality of products sold or prepared by third-party vendors
  • • Actions, negligence, or misconduct of independent contractor drivers
  • • Loss or damage resulting from a customer providing an incorrect delivery address or being unavailable at the time of delivery
  • • Interruptions or errors in third-party payment processing services
  • • Loss of profit, revenue, data, or any indirect, incidental, or consequential damages arising from use of the platform
  • • Any personal injury or property damage that occurs during the course of a delivery unless directly caused by proven negligence on the part of Regional Delivery
  • • Disputes between customers and vendors regarding product quality or fulfilment
  • • Technical outages, app downtime, or interruptions beyond our reasonable control
  • • Any losses arising from unauthorised access to your account due to failure to secure your login credentials

Regional Delivery's maximum liability to any user shall not exceed the total amount paid for the specific order or transaction giving rise to the claim. This limitation applies to the fullest extent permitted under the laws of Jamaica.

Questions? Email us: deliveryregional31@gmail.com